Statement on Lobby Access
The health and well-being of our customers, team members, and communities continues to be our top priority, which is why we are implementing additional precautionary measures to mitigate the spread of COVID-19.
Effective Monday, March 23rd, 2020, all Southern Bank locations will temporarily suspend lobby access and primarily operate as drive-thrus. We have set a tentative lobby re-open date of Monday, April 6th, 2020. This, of course, may be extended as we continue to monitor the situation based on the guidance of health authorities. In addition, certain lobby visits will be offered by appointment only (see “By Appointment Banking Option” below).
Our online and mobile services, ATMs/ITMs, and telephones all remain available to our customers and community members.
Thank you for your understanding over this time period as we adapt to a quickly changing environment. Your trust and confidence are extremely important to us. We remain committed to you, our customer. Your bank is well capitalized with ample liquidity to meet your needs and the needs of our communities.
We understand that some of our clients may be experiencing hardships due to the current situation and we are prepared to discuss how we might be able to help with your needs. Please call (855) 452-7272 to discuss your options with a Southern Bank team member.
Ways to bank in the current environment:
Drive-Thru Banking Option
All Southern Bank locations have drive-thru lanes and/or Interactive Teller Machines (ITM) that are open for business, or have a nearby location that does. To find the drive-thru hours of operation for the branch nearest you, visit our locations and hours page.
Live Telephone Banking Option
Our Customer Resource Center is open 7AM-7PM Monday-Friday and 7AM-3PM on Saturdays and is available by phone at (855) 452-7272.
Our Resource Center can assist you with:
Certificate of Deposit renewals Report suspected fraud Debit Card questions Digital (Online/Mobile) banking questions Transfer money between accounts Make a loan payment from your Southern Bank account Place stop payment orders Update contact information ATM/ITM Banking Option Get a live, face-to-face video chat with one of our Personal Bankers at our Interactive Teller Machines. ITMs have extended hours: 7AM-7PM Monday-Friday, and 7AM-3PM on Saturdays.
From an ITM, you can:
- Withdraw from your checking/savings account
- Cash checks
- Deposit cash or checks to your checking/savings account
- Make a loan payment
- Transfer funds
- Withdraw, deposit, or make a transfer to an HSA
- To find an ITM location near you, click here.
Our ATMs can be found at most Southern Bank locations and are ready to dispense cash. You can also withdraw cash with no surcharge fee from any MoneyPass ATM.
Online and Mobile Digital Banking Options
You can bank 24 hours a day, 7 days a week using Southern Bank’s digital tools and other resources for self-service banking. You can access your accounts online or by using the Southern Bank mobile app at your convenience.
If you haven’t enrolled for online access, it only takes a few minutes. Enroll now.
Online and in the app, you can:
- Transfer money
- Deposit checks
- Pay bills (if you are enrolled in Bill Pay service)
- Check balances
- Review transactions
- Securely message our support staff
By Appointment Banking Option
In order to limit the number of people coming into a branch, we are offering appointment-only banking for the following activities:
- Safe deposit box access
- Essential loan meetings
- Other urgent matters which cannot be addressed over the phone
- When making an appointment for one of these activities, please be prepared to answer - some health screening questions. This is for everyone’s safety.
Be Aware of Increased Fraudulent Attempts:
Scammers and fraudsters are using the COVID-19 pandemic to attempt to take advantage of bank customers across the country. Remember, Southern Bank will never ask for your sensitive information like your Personal ID, Password, Full Social Security Number, or Personal Identification Number (PIN). We would never contact you to ask you for your Account Number. For your safety, never share this information with anyone at any time.
If you receive correspondence asking for your sensitive information, or would like to report a suspicious message, forward it to firstname.lastname@example.org or call Southern Bank Customer Service immediately at 855-452-7272.
We want to assure you we are actively implementing best practices in our branches and offices as recommended by the Centers for Disease Control and Prevention (CDC). Thank you for being a Southern Bank customer and please know that while we share your concerns about COVID-19, we remain committed to providing you with the best possible service. We appreciate the opportunity to serve you. (END OF MESSAGE, 3.20.2020)