Business Online Banking Transition
Bill pay will be disabled at 4pm Friday, February 17 and will be inaccessible until Monday, February 27.
Business bill pay information will transfer to your Southern Bank online banking profile: including your payees, pending payments, and recurring payments. Bill pay history will not transfer. A company representative needs to download/print bill pay history and schedule any necessary payments prior to February 17.
All payments scheduled to pay after 4pm on Friday, February 17 will transfer to Southern Bank’s bill pay provider and will be paid on or by the scheduled date.
For bill-pay related questions or concerns during the February 17 - February 27 lockout period, please contact the Citizens Electronic Banking Team at (660) 707-4770 Monday thru Friday, 8am - 5pm.
If there is no answer, please be sure to leave a message and your call will be returned as soon as possible.
Citizens Bank & Trust Online Banking will go into read-only mode on Friday, February 24. Your Bill Pay information and eStatements will not transfer. You will want to download/print any historical transactions, bill pay information, and eStatements prior to Friday, February 24.
Citizens Bank & Trust online banking will be disabled and no longer accessible as of 8am on Monday, February 27.
How and when to log in to Southern Bank Online Banking for the first time.
Use the link below to log in for the first time on or after February 27th.
You must login for the first time using the link below. You will not be able to log in to the mobile app until after the initial login has been completed. Once your Access ID, SSN or EIN, and account number are validated, you’ll be prompted to create a new passcode.
After your first login, you can download the Southern Bank app and begin accessing your accounts via mobile banking. No additional enrollment is required.
- Most Access IDs will remain the same. If your access ID does change, you will be contacted prior to February 27.
- Access IDs should be entered as all lowercase. The Access ID and Password are case sensitive.
- If you are not able to log in for the first time, give us a call at (855) 452-7272. Please DO NOT re-enroll as a new user.
After your initial login, you will be able to access online banking using the login ribbon in the upper right-hand corner of any Southern Bank webpage.
Treasury Management Specialists will begin reaching out to Cash Management customers on Thursday February 9. You will be provided with instructions for handling your ACH batches, a user guide (also below), and a point of contact for any questions or concerns.
ACH: The cut off time for ACH transactions (settlement/effective) within Citizens online banking platform is 4:00pm on Friday, February 24th. Transactions scheduled after this will not be processed.
Starting Monday, February 27, you will be able to access Southern Bank’s online banking and begin initiating ACH transactions. Tuesday, February 28th is the first day ACH transactions can be processed by Southern Bank systems.
The ACH Filter Service will not be available in your Southern Bank online banking platform. Please review your account activity daily to ensure that no unauthorized ACH debits have posted to your account. If you discover a fraudulent ACH debit, please contact us immediately at (573) 778-1990.
WIRE ACCESS: Commercial online banking users with wire access will have the ability to submit international wire requests (in US dollars) from the Southern Bank online banking platform.
VIP TOKEN: Your VIP token will not change and will function exactly as it does now.
NOTE: Please keep a record of any changes you make in your Cash Management platform between Thursday, February 9 and Friday, February 24 (e.g. wire/ACH template changes, scheduled transfers, addition or modification of users). These changes will not be reflected in your Southern Bank online banking platform and will have to be reestablished.
Remote Deposit Capture
Beginning the week of February 13, RDC users can expect to receive an email from Southern Bank’s Treasury Management team with a link to download new scanner software. A software conversion is required to scan and deposit checks into your new Southern Bank account.
Please ensure your final deposits using your existing software are submitted by 5:00pm on Friday, February 24. After 5:00pm you will no longer be able to process remote deposits with your current software. To convert to Southern Bank software, follow the instructions in the RDC User Guide below.
In the days after the initial email, you will receive your new access ID and a temporary passcode in separate emails from admin@Fiserv.com. Hold on to this information until you have completed the software conversion.
Please do not attempt to utilize the new Remote Deposit Capture service until Monday, February 27.
If you encounter problems with software installation or logging in, please contact the Treasury Management Department at (573) 778-1900
This link has expired – please give us a call at (855) 452-7272 to activate your Southern Bank online banking profile.
Please do not re-enroll as a new user.