Mobile App Upgrade Postponed
*Notice: The upgrade has been postponed by our provider as of Monday, June 14, 2021. We will provide more details and a new go-live date as soon as the information becomes available. We apologize for any confusion.
We’re excited to announce an upgrade to Southern Bank’s mobile app that will be taking place on Tuesday, June 15, 2021. * TBA This upgrade provides you with the same features that you love today, but with a modern, updated design. Look forward to these new features:
- Improved user experience & interface
- Ability to reveal a typed passcode on the login screen
- Multi-factor Authentication
- Set up recurring transfers on mobile
- New Dynamic/Editable Fields for Transaction Details
- Biometrics (Face ID) for Android users
- Personalized greeting
We want to make this transition as easy as possible. Typically, when an app is updated, users are required to acknowledge and reestablish credentials and app permissions. This update will require you to accept new Terms and Conditions, allow access to your devices camera for mobile deposit, and login to establish biometrics (Face ID). Some users may need to uninstall the old app and reinstall the new app.
If you access the old app on or after 06/15/2021 * TBA and receive the following error message, you will need to uninstall your current app and download the new version from your App Store (iPhone users) or Google Play Store (Android users).
Android Users: The new app could take several hours after the launch to show up in the Google Play Store. We recommend you use the following URL to go directly to the Google Play Store for download.
*Please note: This URL will not work until the new app has been released on Tuesday, June 15, 2021.
Apple Users: You may also need to uninstall the existing app and install the new one. The new mobile app will be immediately available in the Apple App store on Tuesday, June 15, 2021.* TBA
Q: If biometrics (Face ID) is enabled on my mobile banking app today, will it work automatically in the new app or will I need to enable it again?
A: The new app requires your permission to continue using this security method. Upon initial login to the new mobile banking app, if you have enabled biometrics for either your Android or iPhone device in the past, you will see a message requesting that you sign into the app with Access ID and Passcode to continue using biometrics. Once you’ve completed the initial login, you will be able to use already established biometrics for subsequent logins.
Q: What happens to text banking functionality? Will I need to re-enroll?
A: Yes. Once your new mobile banking app launches, you will need to re-enroll for text banking. Your long code (phone number) for text banking is + 1 (251) 616-9039. Complete the following steps to re-enroll:
- Log into Online Banking.
- Click All Service & Settings.
- Click Text Banking under Banking Services.
- Click Enroll New Device.
- Then add the new text number into your device's contacts.
Q: Why am I getting a “Welcome to Mobile Banking” email when I have been a mobile banking user for some time?
A: As we move to the new mobile banking app, new users will receive a welcome email. However, some individuals who previously used our legacy mobile product may receive this email as well. We apologize for any confusion this may cause you.
Q: What should I do if I experience any issues?
A: Please let us know if you have any issues upgrading to the new experience on or after 06/15/2021. You can contact customer support directly by calling 1-855-452-7272 or emailing firstname.lastname@example.org.