First Data Online Banking User Interface
Supported Browser Policy
Last Updated: Q1 2019 (February)
We will announce by the end of each calendar quarter any new updates to the supported browser policy. First Data supports the two most recent released versions of the desktop browsers listed in the table below. First Data is committed to ensuring these browsers successfully meet functional and all minimum design requirements. Browsers that are not mentioned in the table are considered unsupported. Such browsers may be used, but are not certified for use. The user may experience features that do not function properly. Beta versions of browsers are not recommended for use.
Online Banking - Desktop Version
|Mozilla Firefox 64 and newer||Considered to offer an optimal Online Banking Experience|
|MS Internet Explorer 11||Should not be used in Compatibility Mode|
|Google Chrome 71 and newer|
|Apple Safari 11 and newer|
Mobile Application Support
iPhone5 and above, iPad Mini, Air, and Pro
|Android®||Android 4.3+||Various devices|
|Mobile Web/Browser App||
BB OS 6+
Windows Phone 8.0+
Transport Layer Security (TLS) and Encryption – Must support a minimum of TLS 1.1 and 128-bit encryption (preferably TLS 1.2 and 256-bit encryption).
|Cookies – Must be set at a minimum to allow 3rd party cookies for the Online Banking interface to properly function.|
|Screen Resolution – A minimum screen resolution of 1024 by 768 pixels is suggested to view the site correctly. For PFM, smaller resolutions may prevent view of all of the features or navigation within the tool.|
|Pop-Up Windows – Must be allowed in the browser for full Online Banking functionality, including session time out notifications.|
|Adobe Flash 11.1 or higher – Required for Flash version of PFM. Note: HTML version of PFM does not require Flash.|
|Bill Payment providers (FDC partners) – Browser requirements for single sign-on bill payment pages may vary from the above. These are posted on the First Data Online Banking Support Site.|
|3rd Party Vendors or SSOs (Single-Sign On) – Any institution-specific 3rd party vendors (SSOs) may have additional browser requirements. First Data does not test browser functionality requirements for these vendors. Institutions should notify their users of any specific requirements for 3rd party products.|
In order to ensure the highest level of security for your financial institution and your end users, as well as to ensure your applications meet widely accepted industry safety standards, we are no longer supporting any Transport Security Layer (TLS) prior to version 1.2 in the mobile applications. This means that when trying to access the mobile app, phones running operating on TLS 1.1 or lower will see “Downloading Updates” and then be told the data network is unavailable. If a user calls in and is receiving this error, they can call their mobile provider to confirm their TLS. Since TLS 1.0 was released in 1999 and 1.1 in 2006, this should be a very small amount of users. Please let us know if you have any questions.