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Supported Browsers

First Data will review and classify the current versions of each major browser to ensure a quality user experience.

First Data Online Banking User Interface

Supported Browser Policy

Last Updated: Q1 2016 (January)

We will announce by the end of each calendar quarter any new updates to the supported browser policy. First Data supports the two most recent released versions of the desktop browsers listed in the table below. First Data is committed to ensuring these browsers successfully meet functional and all minimum design requirements. Browsers that are not mentioned in the table are considered unsupported. Such browsers may be used, but are not certified for use. The user may experience features that do not function properly. Beta versions of browsers are not recommended for use.

Online Banking - Desktop Version

Supported Notes
Mozilla Firefox Considered to offer an optimal Online Banking Experience
MS Internet Explorer Should not be used in Compatibility Mode
MS Edge
Google Chrome
Apple Safari

    

Mobile Application Support

Mode OS Device
iPad® iOS 6.0 to iOS 8.0

iPad (including iPad mini and iPad Air):

  • 2
  • 3
  • 4
iPhone® iOS 6.0 to iOS 8.0

iPhone:

  • 4, 4s
  • 5, 5s, 5c
  • 6, 6Plus
Android® Android 4.0 to Android 5.0 Various devices
Baseline Mobile Web Various platforms (Including Blackberry® and Windows®) Various devices
Enhanced Mobile Web

iOS 5.1 to iOS 8.0

BB OS 6 to BB OS 10

Android 2.3.3 to Android 5.0

Windows Phone 7.5 to 8.0

Various devices

   

Important Notes

Transport Layer Security (TLS) and Encryption – Must be TLS compliant and support a minimum of 128-bit encryption (preferably 256-bit encryption).

JavaScript – Must be enabled for Online Banking to function properly. Certain functionality will be unavailable without JavaScript enabled.
Cookies – Must be set at a minimum to allow 3rd party cookies for the Online Banking interface to properly function.
Screen Resolution – A minimum screen resolution of 1024 by 768 pixels is suggested to view the site correctly. For PFM, smaller resolutions may prevent view of all of the features or navigation within the tool.
Pop-Up Windows – Must be allowed in the browser for full Online Banking functionality, including session time out notifications.
Adobe Flash 11.1 or higher – Required for Flash version of PFM. Note: HTML version of PFM does not require Flash.
Bill Payment providers (FDC partners) – Browser requirements for single sign-on bill payment pages may vary from the above. These are posted on the First Data Online Banking Support Site.
3rd Party Vendors or SSOs (Single-Sign On) – Any institution-specific 3rd party vendors (SSOs) may have additional browser requirements. First Data does not test browser functionality requirements for these vendors. Institutions should notify their users of any specific requirements for 3rd party products.