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Career Opportunities

Job Openings

See current openings listed below with title, location and brief description. You can apply for the posting by using the link below that particular job description which will take you to an online application. You will have the option of attaching a resume (recommended).

Account Service Representative

Bald Knob

STATUS:  Full Time

LOCATION:  Bald Knob

DESCRIPTION:  Provides a variety of customer savings, checking and credit account transactions, as well as other customer services.

       DUTIES & RESPONSIBILTIES
·Responds to customer and employee requests and questions in an accurate, timely and professional manner.
·Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
·Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.
·Promotes and explains other financial institution services such as consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler’s checks and money orders.
·Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts.
·Places holds on accounts for uncollected funds.
·Counts, checks and packages coins and currency.
·Balances cash drawer at the end of the shift and compares totaled amounts to computer-generated proof sheet. Reports any discrepancies to the CSM as necessary.
·Ensures that the teller station is properly stocked with forms, supplies, etc.
·Reports malfunctions of teller terminals and other equipment used at the teller station.
·Is responsible for checking night depository bags and recording proper information on the financial institution’s forms.
·Assists customers with account maintenance.
·Assists customers in the safe deposit box area to open a new account or access a box.
·Answers incoming calls and directs them to other employees.
·Verifies money received or sent for deposit in the financial institution vault at designated times and records the deposits in ledgers.
·Balances the vault on a daily basis and maintains cash limits set by the board of directors and as stated in insurance policy contracts.
·Accepts requests for name and address changes, checks reorder forms and similar special services.
·Processes daily, monthly and quarterly dividend checks, stop payments and reissue requests.
·Processes monthly canceled signature cards.
·Processes certificate of deposit maturity notices.
·Prepares and distributes error-free rate sheets. Processes rate index changes.
·Processes estate verifications and inheritance tax reporting.
·Other duties as assigned.
        EDUCATION & EXPERIENCE
·High school diploma or equivalent.
·Successful completion of in-house training (if available) or other approved training program.
·Good interpersonal communication and computer skills; ability to operate standard office equipment.
·Excellent customer service skills.

BENEFITS:  Include health, dental, vision, and life insurance, paid time off, and 401(k).

DEADLINE:  Until Filled

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties & responsibilities.

Apply for this position

Personal Banker

Quilin

DESCRIPTION: 

Responsible for selling Southern Bank products to existing customers and prospects. Responsible for expanding and deepening customer relationships by identifying and matching customer needs throughout business and consumer banking.

As a valued colleague of Southern Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations of this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner. Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and insure that the customer’s best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  • Identifies needs and refers customers to other lines of business which can best meet their needs. Sells bank products to new and existing customers, using the established company sales process while maintaining sales and procedural proficiency in all services offered at the bank. Performs joint calls to further develop relationships.

     

  • Ensures positive public perception by extending a warm welcome to existing or potential customers, and identifies their needs, presenting solutions through product benefits, overcoming resistance, completing the sale, and nurturing relationships. Personally commits to consistently exceeding customer expectations, every time, everywhere.

     

  • Opens new deposit and related accounts and processes changes to existing accounts. Requires understanding of sales, products, benefits, account ownership, forms, and procedures. Ensures that new accounts are properly processed and cross-sell opportunities are identified and pursued.

     

  • Opens deposit and consumer loan accounts, verifies changes to existing accounts, answers customer questions, and resolves related account problems to ensure customer satisfaction.

     

  • Prepares all documents, assists customers with signing documents necessary to complete transactions, and receives initial deposits and/or transfer funds from existing accounts. 

     

  • Assists the Customer Service Manager in the sales training and development of other office staff. Helps prepare reports and sales aids.

     

  • Performs intermediate duties and support related to branch operational activities and financial services.

     

  • Participates in community and business functions/groups to ensure a positive image for the bank within their market place.

     

  • Opens or closes bank, performing routine functions in preparation of the start or end of day’s activities, including ATM balancing and/or servicing.

     

  • Acts as a mentor and trainer for other Personal Bankers within an office or region. May perform some sales coaching activities for the office, both for Personal Bankers and Tellers.

     

  • May provide backup to Customer Service Manager in their absence.

  • Maintains sufficient proficiency in Teller operations to perform related transactions like inquiries and new account posting. The position of Personal Banker also is required to be fully knowledgeable and skilled in the areas of teller, vault, safe deposit, processing and boarding DDA lines of credit, discussing and accepting credit applications.

  • May need to attend business appointments as well as conduct financial literacy presentations periodically.

QUALIFICATIONS:

  • Should be comfortable with marketing techniques, such as cold-calling, to help build a customer base.
  • Excellent customer service skills.
  • High school diploma or equivalent.
  • Minimum 3-5 years experience.
  • Good typing, oral and written communication skills.
  • Strong sales-oriented personality with outgoing and professional manner.

BENEFITS:  Include health, dental, vision, and life insurance, paid time off, and 401(k).

DEADLINE:  Until Filled

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties & responsibilities.

Apply for this position

Credit Analyst

Negotiable

SUMMARY: Analyzes financial data so that the credit committee has adequate information to evaluate the degree of risk involved in extending credit. Process involves analyzing financial statements, discussing questions prompted by financial analysis with lenders, and assisting in the development of the loan presentations to be submitted to committee

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Uses analysis software to compile financial information to provide data to assist loan officers in evaluating credit;
  • Creates final credit presentations in conjunction with the loan officer that adequately summarizes the credit in a manner that allows the loan committee to review the credit effectively;
  • Studies economic trends in the company's industry or branch of industry to predict probable success of a new or existing customer;
  • Completes annual review of commercial borrowers;
  • Assists with the development and completion of monthly loan board reports;
  • Maintains tracking database for timely receipt of customer financial information; and,
  • Perform other duties as management may require

 

QUALIFICATIONS/EDUCATION/EXPERIENCE:

  • Bachelor’s degree with accounting or finance emphasis; or, three years’ related experience and/or training or equivalent combination of education and experience;
  • Previous experience in credit analysis preferred;
  • Proficiency in Microsoft Office products;
  • Good analytical skills;
  • Good written and verbal communication skills;
  • Highly attentive to detail and able to multi-task in a fast paced environment;
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume;
  • Ability to use independent thinking and judgment to plan and prioritize work effectively; and,
  • Ability to define problems, collect data, establish facts, and draw valid conclusions

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties & responsibilities.

Apply for this position

Please be advised that we do not accept resumes or applications if not received for a bona fide opening. Southern Bank is an Equal Employment Opportunity Employer - Minority/Female/Disability/Vet.

Applicants have rights under Federal Employment Laws:

En Espanol:

E-Verify

Southern Bank participates in E-Verify. Please read the materials below for more information.

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